The global doctor blade market leader continues to prioritize the success of their customers with additional leadership for their Customer Experience team.

Flexo Concepts, global manufacturer and market leader in doctor blade innovation, has announced the promotion of Joe Spritza to Customer Experience Manager. In this role, Spritza will help execute Flexo Concepts’ vision for its Customer Experience Team.

“Having been with Flexo Concepts for more than 15 years in sales, customer experience and manufacturing roles, I’m looking forward to the opportunity to leverage all the skills I’ve developed at FC to support our customers,” said Spritza. He continued, “Helping customers find solutions to their problems and working to continuously improve their engagement with FC will be a welcome challenge. I am excited to get started.”

In this new role, Spritza will ensure Flexo Concepts is listening to the voice of its customers and taking actions to continuously improve the company’s products and services. In addition, he hopes to strengthen existing customer relationships, reduce churn, improve engagement, and find new ways to ensure customer success.

“Joe’s passion for people shines though in everything he does. I’m thrilled to see him advance into this new role and have him as a dedicated resource for our Customer Experience team. Given Joe’s prior experience at the company we’re certain he’ll have a positive impact,” said Phil Ryan, the company’s Service & Supply Chain Manager.

Flexo Concepts is committed to providing more connected and memorable experiences for their customers. In addition to Spritza’s promotion, Flexo Concepts recently launched FC Marketplace, a full-service ecommerce platform which is already changing the way FC does business with its customers.

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